We take the first nights stay as a non-refundable deposit and this is taken at the time of booking from the card details provided.
Deposits can be made with either a debit card or a credit card in which case a transaction fee of 2.6% will be added. There will not be any charge if a debit card is used. We do not accept American Express.
The balance of the reservation can be paid at any time during the stay or upon departure by cash, debit card or credit card (in which case the 2.6% transaction fee will be added to the price).
If the booking is cancelled or modified within 14 days of the date of arrival or at any time during their stay, or if a guest fails to arrive, the total price of the reservation will be charged. The guest may wish to consider taking out travel insurance to cover such an occurrence.
We regret that we do not cater for children under 10 years of age.
We are also unable to accommodate pets.
Check-in time is between 4pm-7pm. If you are likely to arrive outside of these times, please telephone us prior to arrival in order to arrange checking-in. On check-out, departure is by 10.30am.
We are non-smoking throughout the premises.
There is a spacious car park available at the Lugo Rock. However, guests parking vehicles in the car park do so entirely at their own risk.